Shipping Policy

Delivery Options

The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination. Method of shipping: Fedex, DHL or UPS.

The customer will receive a tracking number from Fedex, DHL OR UPS to track their order online.

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

Lost or damaged packages are insured a maximum amount of 30€ unless agreed upon differently from the buyer and added as a note when making a purchase. Extra insurance can be purchased, by contacting our team at customercare@thedresspavilion.com

Products are dispatched from The Dress Pavilion partners within 1-3 business days after the order has been made and payment has been confirmed, and are always subject to checking the regularity of the payment before carrying it out.

In the case of orders with payments in advance other than bank transfer and where The Dress Pavilion has report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment.

In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to customercare@thedresspavilion.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, The Dress Pavilion will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfilment of orders.

For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund.

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.

Customs operations are handled by The Dress Pavilion partners together with the selected freight provider customs agency for shipments outside the EU. All additional customs charges will be covered by the buyer.